Running a villa business in Bali is not as simple as waiting travelers to book your accommodation and sit back for their arrival. It takes more than that, especially if you run an elite property in Bali and want to deliver a five-star rating experience.
Send A Welcoming Email from Your Elite Property Bali
Elite property and vacation rentals in Bali have been recognized for their warmth and charm throughout the years. Guests nowadays expect to be treated as individuals, not merely as a booking confirmation code. That is why it is critical to satisfy these expectations from the start. And the pre-arrival “handshake email” is an excellent place to begin.
Send a nice welcome email thanking your visitors for choosing your rental. You may also take advantage of this chance to convey your desire that the holiday exceeds all of their expectations.
Let Guest Know About You
This first hello email could also be an opportunity to tell us a little bit about yourself. When guests arrive at their lodging, they feel more at ease if they know a little bit about the person who is hosting them. You can be brief, but make sure you include specifics about the guest experience.
Outline, for example, what you like best about your rental and why you were drawn to your place. If you have business-specific social media profiles, encourage them to follow so they can get a better idea of where they’re heading and what you’re all about.
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Help Guests Familiar with the Area of Your Villa
The pleasure of hosting should not cease after your guests have left your home to go exploring. In reality, offering an excellent visitor experience entails taking on the role of “de facto destination expert.”
Whether your guests are returning summer tourists or first-time visitors, you can make their vacation planning more pleasurable by sharing your extensive knowledge of the area.
Let Guests Know What to Expect in Your Elite Property Bali
It’s easy to overlook the significance of basic check-in instructions. However, while frequently ignored, this aspect of guest communication may go a long way toward putting your guests at ease. So, before your visitors arrive at your elite property Bali, they should have all of the information they need for a stress-free travel. For example, you can tell them directions from Ngurah Rai airport to your villa and to other major roads in Bali. Also, tell them about parking instructions, simple manual for electronic devices in your house, or navigating around your property.
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Provide Guests with FAQ at Your Bali Vacation Rental
If you’ve been hosting for a long, you’ve probably been asked the same questions by your guests over and again. Questions that are frequently asked include:
- Can we invite friends for dinner party?
- Can we bring pets inside?
- How far can we book in advance?
Furthermore, the epidemic has given rise to a new category of commonly asked questions. During the booking process in the age of Covid, guests may have a laundry list of worries, such as:
- What is the Covid protocol in the house?
- How often is the property sanitised?
- Are the attractions nearby open?
You’ll make a lot of guests feel more at ease if you provide a FAQ before they arrive (and you’ll spare yourself the trouble of answering the same question a thousand times!)